Frequently Asked Questions

Everything you need to know about bringing Goldmark quality into your home.

What is the standard shipping time for furniture orders?

Most in-stock furniture items are delivered within 7-14 business days. Custom or made-to-order pieces may take between 4-8 weeks depending on the complexity and material availability.

Do you offer white-glove delivery and assembly?

Yes, we offer premium white-glove delivery for an additional fee. This service includes bringing the item into your room of choice, full assembly, and removal of all packaging materials.

What is your return policy for home decor and furniture?

We offer a 30-day return policy for most items in their original condition. Please note that a 15% restocking fee may apply to large furniture returns, and custom-made items are non-refundable.

How can I track the status of my order?

Once your order ships, you will receive an email with a tracking link. You can also log into your Goldmark account to view real-time updates on your shipment's progress.

Are your wood products sustainably sourced?

At Goldmark, we are committed to sustainability. Over 80% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure minimal environmental impact.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm to help you budget for your home transformation.